When John Woolstencraft decided to purchase a new phone system for his Burleigh Heads store he decided to use ITELEC. John was thrilled with the response "Once we had decided on the best system that suited my business, you implemented action and installed it within half a day. I was amazed!!! " said John's testimonial.

If you are looking to install a new phone system and want it done quickly and seemlessly then give us a call today. We hold suffient stock and have sufficient engineering assets to get your system installed quickly.

ITELEC is proud to announce that it has been appointed as the  Gold Coast authorized reseller of Polycom KIRK DECT. The signing of a strategic agreement with Wavelink Communications and the completion of technical training sees ITELEC able to sell and support Kirk DECT on the Gold Coast and in Brisbane.

for more information click here

At the carrier end:

The Public Switched Telephone Network (PSTN) also referred to as the Plain Old Telephone Service (POTS) is a worldwide net of telephone lines, fibre-optic cables, microwave transmission links, cellular networks, communications satellites, and undersea telephone cables connected by switching centres around the world. This service allows any telephone in the world to connect with any other telephone in the world.

When you place a call:

The voice at your end is transformed into a series of 1's and 0's (binary code) until it reaches the other end and is changed back into a voice signal. This process has been the same method of delivery (binary) for telephone services since inception but is quickly changing as we enter the world of IP telephony.

IP telephony or VOIP (Voice Over Internet Protocol) in simple terms uses the internet to push calls over long distances. Take Skype for example, you log onto Skype and enter the number you want to dial, let's say Perth, the call travels by internet to a Skype destination point in Perth and initiates a connection to the PSTN network to make a local call. Because Skpe does this type of call alot they get really good rates which is why they can then charge you a rate for that call that would be much lower that if you had just called an STD number from your phone. This is why everyone thinks calls are more cost effective via IP telephony (VOIP). Th eproblem with this type of technology is that when your voice goes out over the internet it is less secure and also heavily reliant on your bandwidth available.

Low bandwidth = Poor quality of call and in some cases drop-outs

Though some calls will work extremely well this technology is still working out the bugs. Another issue with this is that most calls still need to initiate a call on the PSTN network which blends two technologies and creates more likelyhood of call failure.

When the bugs are all sorted this will be a very solid platform to operate on.

The next session will be on delivery methods to your business that connect into the Public Switched Telephone Network and also more on delivery methods of VOIP.

If you have any questions about telephony give ITELEC a call on 07 55 222 222.

Mitel has announced that it will be Telstra SIP compliant by September 2010. Mitel will be one of the first phone system vendors capable of connecting natively to Telstra SIP services.

For more information on SIP and Mitel Contact ITELEC your Gold Coast and Brisbane business phone system specialists.

Due to high demand from Brisbane based business ITELEC has now moved into the Brisbane market. Primarily concerned about the level of service they are receiving from their current provider, callers are looking for improved levels of support.  ITELEC offers exceptional support service having scored 100% performance against on-time service delivery for  the last 5 years.

ITELEC sells and supports Mitel, Aastra and LG Aria products.

If you want better levels of support call 1300ITELEC (1300483532)  or click here to email us.

When Wrapped Secrets was looking for a new phone system they looked to ITELEC to provide an LG Aria 24 system that could grow with their growing business. Paula chose to purchase her new phone system using the Testra Business Systems bundle program which gave her maintenance for 5 years plus 16% discount on her Telstra call rates.

Paula was "Wrapped" (if you will excuse the pun) with our team and was kind enough to provide a testimonial to this effect. See Paula's Testimonial here.

If you would like to know more about Telstra Business Systems Bundle program Contact ITELEC now.

Bushchem chemicals, manufacturers of the well known Bushby brand of cleaning products has chosen ITELEC to  provide its new phone system. Owner Edd Watkin says that he was isck and tired of dealing with second teir carriage providers so a Telstra Business Systems (TBS) bundle was the perfect choice for Bushchem. a TBS bundle allows Edd to pay for his system over 60 months on his Telstra bill. The systems is covered for maintenance for the entire 60 months and as an added bonus Edd will recieve 16% discount on his call rates. "The ITELEC team was great to deal with" says Edd. "The LG Aria 24 selected for me by Scott, my ITELEC account manager is easy to use and met my budget. Mark, (the installation engineer) was great and ensured that we understood how to use the system before he left".

Bushchem Chemicals can be found at www.bushchem.com.au

A standard offering now with the Mitel 3300, advanced voicemail gives the ability to route voicemail messages to an email address. This service gives you the chance to check your messages anywhere you can receive your emails, no matter the location.

Advanced voicemail can also provide an adhoc call recording solution, this can be done in an "always on or record on demand" scenario. These recordings will be sent to your email as a wav file for your review at any time thereafter. Please obtain legal advice to see if this can be used in an official capacity or not.

To learn any more about his product please call ITELEC on 07 55 222 222.

PABXSOFT is a simple to use but powerful tool to monitor and account for call traffic within your phone system. This product can be set to automatically email reports on a set time each month, this product can also send alert notifications by email when "flagged" traffic or excessive use occurs.

• Simple to install and use
• Incoming and outgoing call reports
• Real-time or historical reporting
• Unlimited users at no extra cost
• User editable call costs with Wizard
• Simple to understand reports
• Used in every industry
• Well priced. 40% below market average.

Demo disks can be made available upon request.

Mitel Audio and Web Conferencing (AWC) addresses dynamic communications needs by providing a feature-rich, cost effective IP-based collaboration solution for conducting highly interactive online meetings, brainstorming and training sessions, and presentations. Its audio conferencing and web presentation capabilities facilitate better collaboration among internal and external employees, business partners and customers. The browser-based interface enables users to quickly and easily schedule and conduct conference calls and share documents with any participant. AWC enables businesses to quickly bring people together, wherever they may be, so that decisions can be made faster and more effectively. It also enables organizations to reduce costs, improve workgroup collaboration and increase employee productivity.